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TruPortal Software User Guide 27
Configuring Devices
Note: The Aux and Tamper inputs listed above do not apply to doors connected to IPSDCs.
17. Click [Accept Changes].
18. Repeat for each door.
Configure a Door for Disabled Access
Events are recorded whenever doors are held open too long and when access is granted but the door is
not opened. With an optional alarm light or klaxon, the System can trigger a physical alarm if the door
is forced or held open too long.
To accommodate the needs of those who may require more time to open or pass through a door, the
System allows users to identify which credentials are granted this permission, and allows users to
configure a door for optional features, such as an automatic door opener, and extra time for Request to
Exit sensors. This is done on a credential-by-credential basis to preserve site security, as the longer a
door is held open, the easier it is for people to enter without presenting a credential. See Add a
Credential on page 68.
1. Select System Administration > Devices.
2. Expand the tree below the System Controller.
3. Expand the tree below the Door Controller.
4. Select the Door to configure.
Note: Some fields will not appear on the Devices page if a door is connected to an IPSDC,
which does not support auxiliary input/output types or tamper input points. Refer to the
IP-based Single Door Controller Quick Reference to learn about modifying switch
settings for input types.
5. Select a Normal Grant Access Time.
6. Select an Extended Grant Access Time.
This is the amount of time the door will remain unlocked so the person can open it.
7. Select a Door Held Time.
8. Select an Extended Door Held Time.
This is the amount of time the door can remain open so the person can pass through.
9. Select a Door Strike Mode.
• Timed Unlock
• Lock on Close
10. (Optional) Select a Linked Camera if one is positioned to monitor the door.
11. Select an Access Mode.
12. (Optional) Select Request to Exit Enabled if the door is wired for it.
13. (Optional) If Request to Exit Enabled is selected, select Do Not Activate Strike on RTE to
prevent the door strike from energizing when the Request to Exit contact closes.
14. (Optional) Select any alarms the door is wired for:
• Door Held Open
• Door Forced Open
• Tamper
15. If the door is wired for a door opener:
a. Select “Extended RTE” from the Aux Input list.
b. Select “Door Opener” from the Aux Relay list.
- TruPortal™ 1
- GNU Public Licenses 3
- Table of Contents 10
- Introduction 13
- Installing Hardware 15
- System Architecture Overview 16
- Preparing for Configuration 19
- Determining Network Settings 20
- Using the Installation Wizard 21
- Using the Upgrade Wizard 23
- Configuring the System 25
- Logging into the System 27
- Setting the Date and Time 27
- Configuring Network Security 28
- Configure Network Settings 29
- Configuring Security 30
- Configure Site Security 31
- Configuring Card Formats 32
- Add a Card Format 33
- Remove a Card Format 33
- Configuring Devices 34
- Configure Inputs and Outputs 36
- Configure a Door Controller 37
- Replace a Door Controller 37
- Configure Doors 38
- Door Configuration Options 41
- Configure Readers 44
- Configuring Video Devices 45
- Add a DVR/NVR 46
- Add a Video Camera 46
- Add Video Layouts 47
- Configuring Areas 48
- Configuring Anti-Passback 49
- Creating Holiday Groups 50
- Add a Holiday Group 51
- Copy a Holiday Group 51
- Creating Schedules 52
- Creating Reader Groups 54
- Configuring Access Levels 55
- Configuring Operator Roles 55
- Add an Operator Role 56
- Modify an Operator Role 56
- Copy an Operator Role 56
- Configuring Email 57
- Modify an Email List 58
- Add an Email List 58
- Remove an Email List 59
- Disable Email Notifications 59
- Add User-Defined Fields 61
- Rearrange User-Defined Fields 61
- Remove a User-Defined Field 61
- Configuring Action Triggers 63
- Understanding Actions 68
- Add an Action Trigger Record 73
- Configuring a Network Share 74
- Copy a Network Share 75
- Remove a Network Share 75
- Managing Access 77
- Remove a Person 78
- Upload a Person ID Photo 78
- Remove a Person ID Photo 79
- Managing Credentials 80
- Remove a Credential 81
- Managing User Accounts 82
- Creating Reports 83
- Searching for Persons 84
- Monitoring Access 85
- Monitoring Events and Alarms 86
- Export Events 87
- Load More Events 87
- Load All Events 87
- Search for Events 87
- Monitoring Video of Events 88
- Monitor Video 89
- Download a Video Clip 89
- Video Controls Reference 90
- Controlling Doors 91
- Lock Out All Doors 93
- Unlock All Doors 93
- Door Command Menus 93
- Event View Tab 94
- Schedule View Tab 94
- Door Fallback Mode 95
- Controlling Action Triggers 96
- Resetting Anti-Passback 96
- Maintenance 99
- Create a Backup File 100
- Schedule Automated Backups 100
- Back Up Events 101
- Restore from a Backup 101
- Save Data and Custom Settings 101
- Restore Custom Settings 102
- Reset Factory Settings 102
- Updating the Firmware 103
- Managing Language Packs 104
- Add a Language Pack 105
- Remove a Language Pack 105
- TruPortal Software User Guide 106
- Troubleshooting 107
- Diagnostics 108
- Hardware Problem States 111
- Troubleshooting Readers 111
- Troubleshooting Schedules 112
- Tamper States 112
- Power and Battery Events 112
- Backup Battery Events 112
- Device Events 113
- Video Player Errors 115
- Reference 117
- Before You Begin 120
- 4. Click [Login] 121
- Port Usage 125
- Pulse Duration Accuracy 127
- Glossary 129
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