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TruPortal Software User Guide 97
Diagnostics
• An ellipsis (...) appears if additional information about a category is available in a tool tip that
can be displayed by hovering over the ellipsis.
• The System does not include actions for running specific diagnostic tests.
• Click [Download Diagnostic File] to create a single, encrypted file that includes a variety of
system information, including configuration data and logs. No specific personnel information
(for example, names or Social Security numbers) will be included in the file; refer to the Release
Notes for details. The file can be saved locally and sent to Technical Support for use in
troubleshooting issues.
• An accurate reading for DC current cannot be displayed when the System Controller is powered
by a DC source. The DC current information is only displayed when the System Controller has
AC power.
Diagnostic Display Value Status
AC Power OK | Brownout | Fail INF = OK
WRN = Brownout
ERR = Fail
DC Power Voltage, Current INF >= 10.0
VWRN < 10.0 V
WRN = Current overload
Backup Battery Voltage, Current, Charging | Discharging INF >= 11.7
VWRN < 11.7 V
ERR < 11.4 V, No Battery
Memory Battery Voltage INF >= 2.3 V
WRN < 2.3 V
ERR < 2.0 V
Fuses OK | Fuse Name,… INF = All OK
ERR = If any not OK
Controller OK | Problems,… INF = OK
WRN = If not OK
Modules OK | ModuleName problem,… INF = All OK
WRN = If any tamper
ERR = If any offline
Doors OK | DoorName problem,… INF = All OK
WRN = If any held,
forced, tamper
ERR – If any offline
Digital Inputs OK | InputName problem,… INF = All OK
WRN = If any tamper
ERR – If any offline
Uptime Last boot time, up days INF = Always
CPU Load Avg 1m, 5m, 15m INF 15m < 0.80
WRN 15m >= 0.80
ERR 15m >= 0.95
- TruPortal™ 1
- GNU Public Licenses 3
- Table of Contents 10
- Introduction 13
- Installing Hardware 15
- System Architecture Overview 16
- Preparing for Configuration 19
- Determining Network Settings 20
- Using the Installation Wizard 21
- Using the Upgrade Wizard 23
- Configuring the System 25
- Logging into the System 27
- Setting the Date and Time 27
- Configuring Network Security 28
- Configure Network Settings 29
- Configuring Security 30
- Configure Site Security 31
- Configuring Card Formats 32
- Add a Card Format 33
- Remove a Card Format 33
- Configuring Devices 34
- Configure Inputs and Outputs 36
- Configure a Door Controller 37
- Replace a Door Controller 37
- Configure Doors 38
- Door Configuration Options 41
- Configure Readers 44
- Configuring Video Devices 45
- Add a DVR/NVR 46
- Add a Video Camera 46
- Add Video Layouts 47
- Configuring Areas 48
- Configuring Anti-Passback 49
- Creating Holiday Groups 50
- Add a Holiday Group 51
- Copy a Holiday Group 51
- Creating Schedules 52
- Creating Reader Groups 54
- Configuring Access Levels 55
- Configuring Operator Roles 55
- Add an Operator Role 56
- Modify an Operator Role 56
- Copy an Operator Role 56
- Configuring Email 57
- Modify an Email List 58
- Add an Email List 58
- Remove an Email List 59
- Disable Email Notifications 59
- Add User-Defined Fields 61
- Rearrange User-Defined Fields 61
- Remove a User-Defined Field 61
- Configuring Action Triggers 63
- Understanding Actions 68
- Add an Action Trigger Record 73
- Configuring a Network Share 74
- Copy a Network Share 75
- Remove a Network Share 75
- Managing Access 77
- Remove a Person 78
- Upload a Person ID Photo 78
- Remove a Person ID Photo 79
- Managing Credentials 80
- Remove a Credential 81
- Managing User Accounts 82
- Creating Reports 83
- Searching for Persons 84
- Monitoring Access 85
- Monitoring Events and Alarms 86
- Export Events 87
- Load More Events 87
- Load All Events 87
- Search for Events 87
- Monitoring Video of Events 88
- Monitor Video 89
- Download a Video Clip 89
- Video Controls Reference 90
- Controlling Doors 91
- Lock Out All Doors 93
- Unlock All Doors 93
- Door Command Menus 93
- Event View Tab 94
- Schedule View Tab 94
- Door Fallback Mode 95
- Controlling Action Triggers 96
- Resetting Anti-Passback 96
- Maintenance 99
- Create a Backup File 100
- Schedule Automated Backups 100
- Back Up Events 101
- Restore from a Backup 101
- Save Data and Custom Settings 101
- Restore Custom Settings 102
- Reset Factory Settings 102
- Updating the Firmware 103
- Managing Language Packs 104
- Add a Language Pack 105
- Remove a Language Pack 105
- TruPortal Software User Guide 106
- Troubleshooting 107
- Diagnostics 108
- Hardware Problem States 111
- Troubleshooting Readers 111
- Troubleshooting Schedules 112
- Tamper States 112
- Power and Battery Events 112
- Backup Battery Events 112
- Device Events 113
- Video Player Errors 115
- Reference 117
- Before You Begin 120
- 4. Click [Login] 121
- Port Usage 125
- Pulse Duration Accuracy 127
- Glossary 129
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