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Maintenance
90 TruPortal Software User Guide
5. Type the security phrase, exactly as shown (case sensitive).
6. Click Save Custom Settings.
Restore Custom Settings
IMPORTANT: Using this feature will erase all settings and data, and reset the System to use
the settings and data stored in the custom settings file. Be sure to create a
current backup before restoring custom settings.
IMPORTANT: After restoring custom settings, the System Controller will reboot. During this
time, it will be offline for a few minutes. Therefore, it is best to use this feature
during periods of little or no access activity, or credential holders will be forced
to wait to gain entry if a Door Fallback Mode was not configured to allow
access when the System Controller is offline.
1. Select System Administration > Save/Reset Settings.
2. Select Restore Custom Settings.
3. Type a Username.
4. Type a Password.
5. Type the security phrase, exactly as shown (case sensitive).
6. Click Restore Custom Settings.
A Warning message appears, stating: “The Device is rebooting,” and displaying a progress bar.
When the progress bar completes, the server will go offline and the browser will display its
default page when it cannot connect to a web address.
7. Clear the browser cache. (In Internet Explorer 8+, press <Ctrl>+<Shift>+<Delete>.)
Reset Factory Settings
IMPORTANT: This feature will erase all settings and data (except Network Configuration
settings), and reset the System Controller to the factory default values. Be sure
to create a current backup before resetting factory settings.
1. Select System Administration > Save/Reset Settings.
2. Select Reset Factory Settings.
3. Type a Username.
4. Type a Password.
5. Type the security phrase, exactly as shown (case sensitive).
6. Click Reset Factory Settings.
A warning message appears, stating: “The Device is rebooting,” and displaying a progress bar.
When the progress bar completes, the server will go offline and the browser will display its
default page when it cannot connect to a web address.
7. Clear the browser cache. (In Internet Explorer 8 or later, press <Ctrl>+<Shift>+<Delete>.)
When the server comes back online, the End User Software License Acceptance (EULA) Form
will be displayed.
8. Click Accept.
- TruPortal™ 1
- GNU Public Licenses 3
- Table of Contents 10
- Introduction 13
- Installing Hardware 15
- System Architecture Overview 16
- Preparing for Configuration 19
- Determining Network Settings 20
- Using the Installation Wizard 21
- Using the Upgrade Wizard 23
- Configuring the System 25
- Logging into the System 27
- Setting the Date and Time 27
- Configuring Network Security 28
- Configure Network Settings 29
- Configuring Security 30
- Configure Site Security 31
- Configuring Card Formats 32
- Add a Card Format 33
- Remove a Card Format 33
- Configuring Devices 34
- Configure Inputs and Outputs 36
- Configure a Door Controller 37
- Replace a Door Controller 37
- Configure Doors 38
- Door Configuration Options 41
- Configure Readers 44
- Configuring Video Devices 45
- Add a DVR/NVR 46
- Add a Video Camera 46
- Add Video Layouts 47
- Configuring Areas 48
- Configuring Anti-Passback 49
- Creating Holiday Groups 50
- Add a Holiday Group 51
- Copy a Holiday Group 51
- Creating Schedules 52
- Creating Reader Groups 54
- Configuring Access Levels 55
- Configuring Operator Roles 55
- Add an Operator Role 56
- Modify an Operator Role 56
- Copy an Operator Role 56
- Configuring Email 57
- Modify an Email List 58
- Add an Email List 58
- Remove an Email List 59
- Disable Email Notifications 59
- Add User-Defined Fields 61
- Rearrange User-Defined Fields 61
- Remove a User-Defined Field 61
- Configuring Action Triggers 63
- Understanding Actions 68
- Add an Action Trigger Record 73
- Configuring a Network Share 74
- Copy a Network Share 75
- Remove a Network Share 75
- Managing Access 77
- Remove a Person 78
- Upload a Person ID Photo 78
- Remove a Person ID Photo 79
- Managing Credentials 80
- Remove a Credential 81
- Managing User Accounts 82
- Creating Reports 83
- Searching for Persons 84
- Monitoring Access 85
- Monitoring Events and Alarms 86
- Export Events 87
- Load More Events 87
- Load All Events 87
- Search for Events 87
- Monitoring Video of Events 88
- Monitor Video 89
- Download a Video Clip 89
- Video Controls Reference 90
- Controlling Doors 91
- Lock Out All Doors 93
- Unlock All Doors 93
- Door Command Menus 93
- Event View Tab 94
- Schedule View Tab 94
- Door Fallback Mode 95
- Controlling Action Triggers 96
- Resetting Anti-Passback 96
- Maintenance 99
- Create a Backup File 100
- Schedule Automated Backups 100
- Back Up Events 101
- Restore from a Backup 101
- Save Data and Custom Settings 101
- Restore Custom Settings 102
- Reset Factory Settings 102
- Updating the Firmware 103
- Managing Language Packs 104
- Add a Language Pack 105
- Remove a Language Pack 105
- TruPortal Software User Guide 106
- Troubleshooting 107
- Diagnostics 108
- Hardware Problem States 111
- Troubleshooting Readers 111
- Troubleshooting Schedules 112
- Tamper States 112
- Power and Battery Events 112
- Backup Battery Events 112
- Device Events 113
- Video Player Errors 115
- Reference 117
- Before You Begin 120
- 4. Click [Login] 121
- Port Usage 125
- Pulse Duration Accuracy 127
- Glossary 129
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